1. Before installation
Use a supported Windows computer and a Windows account allowed to run downloaded applications. Keep the download email, licence and recovery information in a safe place. Check the download against the published release information. The application is local software; a public customer form requires separate hosting and configuration.
2. Trial and paid editions
The free trial lasts 14 days from its first launch and allows two active accounts, including administrators. A paid licence supplies the purchased number of seats. Installing an update does not restart the trial. Keep the trial and paid data directories separate until a documented migration is performed.
3. Start the application
Download the EXE, save it locally and start it. Keep the application running while using its browser interface. The paid edition normally uses port 8785 and the trial port 8786 on the local computer. If the browser reports a refused connection, check that the application is running. Do not expose the local port to the internet.
4. Create the administrator
An empty installation offers initial administrator setup. Enter your name, email and a strong password. Then sign in using that exact email. If a login screen appears without initial setup, an existing database already contains an administrator. Do not delete it to recover access; preserve the data and contact your administrator or support.
5. Activate a licence
Open Licence and trial and paste the licence from the purchase email. Check the seat count and expiry date shown after activation. A successful download alone does not activate a licence. Never publish the licence, token or private download link.
6. Configure the team
Create named users with suitable roles, then teams and areas of responsibility. Select a process starter, assign responsibility and a deadline. Internal approvals require a separate authorised decision maker. Test a complete synthetic case before processing customer data.
7. Back up before updates
The normal paid data directory is %LOCALAPPDATA%\VerwaltungsWorkflow-Sales; the trial uses %LOCALAPPDATA%\VerwaltungsWorkflow-Trial. Preserve the actual configured database, documents, configuration and recovery keys. Use a consistent backup with the application stopped or the supplied backup process. Keep a second copy on an independent device and test restoration in a separate directory. A copy on C alone does not protect against loss of the computer.
8. Troubleshooting and updates
Keep the previous executable and a verified backup before updating. If the port is occupied, identify the existing instance rather than starting competing copies. Communication needs separately configured transport credentials. An outbox entry is not proof of delivery. Contact support@alkensdevelopment.ch with the version and error message, without passwords or customer documents.